Terms & Conditions

  1. Everyone who rents a bike or a scooter from Bali Big Bike, must be between the age of 18 to 71.Valid Driver’s License from your country or state of permanent residence is mandatory, in combination with an International license.
  2. We accept all major credit cards such as Master Card, Visa, American Express and Paypal for payments on our website.
  3. In zone A we deliver and pickup for free. In other zones charges may apply. See our Delivery & Pickup service areas.
  4. If you decide to let your bike behind at your accommodation for pick-up without you being present take 5 pictures of the bike: front side, left side, right side, back of the bike and the fuel indicator. Always leave the keys with the receptionist / duty manager and inform us which of the hotel staff has accepted your keys. NOTE: it is under no circumstance allowed to leave the bike behind at the airport or any other area where there is no supervision.
  5. Damage excess/own risk fee of $ 100 for bike =< 155 CC and $ 200 for bike =>155CC will be reserved/authorized on your credit card on collection of a motorcycle/scooter and a deposit will be added for your rented accessories. We may ask you to present your credit card used for the online booking and your passport for verification purposes at the time of the hand-over.
  6. If any of our (used) accessories are stolen, lost or damaged the Indonesian new retail value will be charged on your creditcard, plus an additional handling fee of $10. Retail values are:
    • Helmet: $ 35
    • Medical Kit: $ 35
    • Bio-degradable Rain Poncho $ 9.95
    • Pocket Wifi: $ 50
    • Powerbank: $ 35
    • International travel adaptor: $ 20
    • Side bags: $ 80
    • Tank top bag: $ 50
    • Phone holder: $ 25
    • STNK $ 80
  7. Please note: The bikes are delivered with the original registration and tax papers (STNK) in the key holder. If you lose these, we have to charge you $ 80. This is unfortunately very high, but our bike will be out of service for more than a week and we have to pay the government around $ 40 for the new STNK. You have to keep this document with you at all times while using the motorbike. We provide you with this document so the Bali “police” cant bribe you out of any money during roadblocks.
  8. Your signature on the rental agreement page shall constitute authority for us to debit the final total charges against your account and your specific card-issuing organization.
  9. We never accept cash payments and we will never ask you to hold your passport in escrow.
  10. Our staff is not allowed to provide any other services than listed on our website and brochure.
  11. Prices are subject to change, our website always has the latest available pricing. Once you make a booking your pricing is confirmed.
  12. Bali Big Bike requires 100% of rental fee at the time of booking. The sum must be paid in full before pickup/arrival date.
  13. Rental rates are calculated on the 24 hour clock.
  14. All motorcycles are supplied with a full tank of petrol upon delivery and should be returned with a full tank as well. In case the fuel tank is not filled to the top we will charge $ 5 for bikes < 150CC and $ 10 for bikes >150CC.
  15. All agreed Rental payments are Non Refundable, but in the event of cancellation they can be used for an agreed alternative date or transferred to another person, if stock is available.
  16. Motorcycles must be returned on time, this is the condition of the hire. Late return may result in extra hiring costs, so please keep to the agreed return time or notify us 48 hours prior if you wish to extend your rent. If you want to extend your rental period the easiest way to do this is to make a new booking online and inform us by a simple phonecall or e-mail.
  17. You must notify Bali Big Bike staff if you become aware of a fault or if the motorcycle becomes unroadworthy for any reason. We will immediately replace your bike.
  18. Occasionally due to unforeseen circumstances a chosen motorcycle might not be available. In that case we will offer a similar or upgraded motorcycle at no extra cost.
  19. All bikes must be locked when not in use. All motorcycles are provided with double locks for this purpose.
  20. Bali Big Bike office staff must be notified immediately of any accidents. We will come immediately with a replacement bike and we can potentially help you with a police report. Please do note that our insurance policy does not cover you if it turns out that the driver was drinking, underaged, or not in possession of a valid driving license. To be clear, if you have an accident we require you to call us immediately, not the next day.
  21. In the event of an accident, full damage deposit will be taken from the authorized credit card and held by Bali Big Bike until repair estimates are received. Where an accident occurs after which our motorcycle is deemed to be unroadworthy and which is the fault of the client, the rental contract is immediately terminated with no refund. Clients will be notified by email or phone of cost of repairs and any refund due will be refunded immediately. Do note that opting in to Bali Big Bike’ Additional Insurance Scheme waives this term away.
  22. Bali Big Bike values its customers to enjoy our service and the roads of Bali. We provide our Bikes to our renters in good faith. In return we request that they will treat them with the respect that they deserve for that reason there is an own risk term of $ 95 for any claim on the insurance policy.
  23. Hirers are responsible for only parking their rented bikes at bike designated parking areas. Make sure not to park the bike(s) at private properties.
  24. Bikes are not allowed to be taken off the island of Bali.
  25. Hirers have to wear their helmets at all times. If your helmet is lost or stolen please contact our 24/7 customer service we will bring you a new helmet at any time of the day for a $ 25 delivery fee.
  26. We work extremely hard to ensure that our Bikes are in excellent condition for our customers. As such, our Bikes are rented strictly for use on roads only. Our Bikes are not to be taken off road or onto beaches. Strict financial penalties will be applied to renters taking our Bikes off road or onto beaches, which is illegal according to the Indonesian Law.
  27. Hirers are responsible for damage of the tires. We provide a 24/7 service for $ 25 per incident and come to you, and replace the bike. We will fix the tire in our workshop. Hassle free for you !
  28. If you go to one of the many restaurants, bars or clubs Bali has to offer and consume alcohol, don’t drive your bike back when intoxicated but take a taxi or be a pillion with one of your friends who didn’t drink. We provide a service to locate and bring your bike back to your villa or hotel the next morning for just $ 35
  29. Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, 3th party damage and cancellations is highly advisable.
  30. We are not liable to damage, loss, injury, and death sustained by the hirers riding the motorbikes or there pillion riders and other people involved in accidents.
  31. All clients are strongly recommended to obtain appropriate travel and medical insurances.
  32. Clients are responsible to ensure that every member of their group has proper travel document as regulated by the government of the Republic of Indonesia.
  33. We are not liable to refund any losses caused by improper documentation and any other travel related problem including but not limited to cancelled or delayed flights.
  34. We will not entertain any complaints raised after client’s departure.
  35. We are not liable for failure to perform our obligation caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
  36. We are not liable to any illegal conduct or actions against the law of the Republic of Indonesia.
  37. All prices stated on the www.bali-big-bike.com website are in USD and charged as such.

Welcome to Bali Big Bike - one of the best motorbike rental, Bali, companies. We offer a large collection of leading motorbikes and scooter brands at low-priced and affordable rentals. Whether you're living in Bali or travelling here and need motorbikes for rent or a scooter for hire, Bali Big Bike is at your service! We make hiring a scooter in Bali, Kuta, easy with a secure payment method and customized rental plans, as per your budget. This allows you to pay scooter rental and motorcycle rental without draining your pockets and leaving some for fuel and food. At Bali Big Bike, we care about our customers more than any other rental company. We offer complimentary clean helmets with all our bikes and deliver the motorbike at your doorstep as soon as you enter in to an agreement with us. In addition, our 24/7 roadside and off-road assistance make your journey and stay in Bali as smooth as ever! Contact us today for the best motorbike hire services in Bali.

Bali-Big-Bike.com is operated by CV Gerhana Unggul Dewata (Bali Bike Rental)
Jalan Raya Kerobokan 71 c/d Kerobokan, Bali 80361

Customer service operating hours: 8AM - 10PM (Bali time) OPEN NOW

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